Our Complaints Procedure

CRFSS respects the right of all participants and others to express their concerns and/or complaints. Upon intake, all participants are notified of their right to express concerns or complaints about any aspect of the service they receive. This includes the right to complain directly to the Executive Director.

A concern of complaint may be taken to any of the following:

  • The person with whom they have the complaint
  • Another staff member with whom they feel comfortable
  • Team Leader
  • Executive Director

A response will be given within 10 working days. Appeals may be made in writing to the Board of Directors. Individuals have the right to be accompanied by a support person or advocate at any time during the complaint process. Filing a concern and/or complaint will not result in retaliation or barriers to service.


Campbell River Family Services Society, a non-profit, charitable organization has been providing quality services to individual, children and families living in the Campbell River area since 1977. More ยป