Our Complaints Procedure

CRFSS respects the right of all participants and others to express their concerns and/or complaints. Upon intake, all participants are notified of their right to express concerns or complaints about any aspect of the service they receive. This includes the right to complain directly to the Executive Director.

A concern of complaint may be taken to any of the following:

  • The person with whom they have the complaint
  • Another staff member with whom they feel comfortable
  • Team Leader
  • Executive Director

A response will be given within 10 working days. Appeals may be made in writing to the Board of Directors. Individuals have the right to be accompanied by a support person or advocate at any time during the complaint process. Filing a concern and/or complaint will not result in retaliation or barriers to service.

 

CLIENT COMPLAINT FORM -

Step 1 Talk to your program worker (if this is not possible or your feel uncomfortable with this),

Step 2 Talk to a Campbell River Family Service Team Leader or the Executive Director about your concerns.

Step 3 Fill out the form below.

My name is: __________________________ Worker’s Name: _______________________

Today’s Date: _________________________

What is the problem you are having?
____________________________________________________________________________

____________________________________________________________________________

What ideas do you have for a solution?
____________________________________________________________________________

____________________________________________________________________________

How can we contact you? (phone number and/or address)
____________________________________________________________________________

Place your completed form in a sealed envelope and hand to any staff member or mail to:
Campbell River Family Services Society
487-10th Ave Campbell River, BC V9W 4E4

Campbell River Family Services Society, a non-profit, charitable organization has been providing quality services to individual, children and families living in the Campbell River area since 1977. More »