Senior Services

Better at Home Program

What is Better at Home?

Better at Home is a program that helps seniors/elders continue living in their own homes longer and stay connected in the community by providing some basic non-medical support services (www.betterathome.ca). Our services are provided to eligible seniors/elders on a sliding fee scale and some services may be free. The program is funded by the Government of British Columbia and administered across the province by the United Way of the Lower Mainland. In Campbell River, the program is provided by Campbell River Family Services Society with the assistance of a local Advisory Committee.

Who is eligible?

Residents in Campbell River who are 65 years of age and older, and who meet the intent of the program, are able to access the Better at Home services within the program's resource constraints.  Becoming a Better at Home client involves an initial meeting with our staff to discuss the program, confirm eligibility, and complete registration forms. 

What services does Campbell River Better at Home provide?

As our resources allow, the Campbell River Better at Home program presently offers Friendly Visiting, Transportation Assistance primarily for medical-related appointments, Light Housekeeping, and Grocery Shopping Assistance. All services are within the City of Campbell River and are provided by qualified, trained volunteers or contract service providers. A Criminal Record Check is required in all cases. The Campbell River Better at Home program aims to complement and integrate with existing local services.

Is there a cost?

Friendly visiting is provided without cost to eligible seniors/elders. All other services are provided on a sliding fee scale based on annual income. The sliding scale levels are: 100% subsidy, 70% subsidy, 50% subsidy, 30% subsidy, and no subsidy. Fees take into account current market values of similar services in Campbell River, and may be subject to change.

Friendly Visiting: Our volunteers visit at the client's home once a week as possible. Each visit is about one hour long. If the client wishes, visits can include going for a walk in the immediate neighbourhood when safe to do so. However, Friendly Visiting does not include assisting with household tasks, food preparation or personal care. Friendly Visiting is free and available within the program's resources.

Transportation Assistance: Our Transportation services are primarily for medical-related appointments within the City of Campbell River and within the program's resource constraints. We are able to transport clients who use light mobility aids such as canes and light-weight folding walkers, but not heavier equipment such as wheelchairs or heavy walkers.

Light Housekeeping: The number of hours of light housekeeping that may be provided to clients each month is based on understanding the client's needs and our budget constraints. Cleaning priorities are identified with the client to fit within the available cleaning time. Our contract service provider can offer vacuuming, dusting, cleaning floors, cleaning kitchens and bathrooms, cleaning and organizing the fridge, making beds and emptying garbage. Most other types of cleaning (such as laundry, ceilings/high areas, medical equipment, exterior areas of the home, etc.) are not included in our program.

Grocery Shopping Assistance: Grocery Shopping services include providing transportation to and from the client's preferred grocery store in Campbell River, assisting clients with grocery shopping in the store and bringing the groceries into the client's home. The option of group shopping will be considered when appropriate. This service is dependent on availability of our volunteers and, due to resource constraints, we currently are not able to include shopping for other purposes or errands.

Questions about our Better at Home services or becoming a volunteer?

Contact Brenda Wagman, Program Coordinator

  • Telephone: 250.287.2421 ext. 329
  • Email: brenda [dot] wagman [at] crfs [dot] ca
  • Fax: 250.287.4268

Funder: Government of British Columbia

“Better at Home is funded by the Government of BC
and managed by the United Way.“

Campbell River Family Services Society, a non-profit, charitable organization has been providing quality services to individual, children and families living in the Campbell River area since 1977. More »